Your Privacy Is Our Priority
How your personal information is collected, stored, and protected on the ga77 platform — all the details are clearly explained here.
Purpose of This Policy
1 Introduction & Scope
This Privacy Policy ("Policy") applies to all registered and unregistered users of the online casino and betting platform ("Platform") operated under the ga77 brand. ga77 places the highest importance on protecting its users' personal information and is committed to ensuring full transparency regarding how data is collected, processed, and stored through this Policy.
By using our Platform, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using the Platform and contact us.
This Policy has been drafted in accordance with the applicable data protection laws and regulations of Bangladesh. ga77 reserves the right to update this Policy at any time; if changes are made, the new version published on the Platform will be considered effective.
2 What Information We Collect
ga77 may collect the following categories of information depending on the nature of our relationship with you:
- Identity Information: Full name, date of birth, national ID or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket, or bank account details — only the portion required to verify transactions.
- Technical Information: IP address, browser type, device type, operating system, and access time and date.
- Usage Information: Betting history on the platform, game preferences, transaction history, and records of contact with customer support.
- Cookie & Tracking Information: Session cookies, preference cookies, and analytics data — detailed in Section 5 below.
ga77 never stores your full payment card number or banking PIN. For payment processing, we rely on trusted payment gateways such as bKash, Nagad, and Rocket.
Purpose of Data Use
3 Why and How We Use Your Information
ga77 uses collected information only for the following legitimate purposes:
- Completing the account registration, verification, and authentication process.
- Securely processing deposits, withdrawals, and other financial transactions.
- Improving platform functionality and resolving technical issues.
- Taking necessary security measures to prevent fraud, money laundering, and misuse.
- Enforcing responsible gaming policies and ensuring user protection.
- Providing customer support via 24/7 live chat and email.
- Creating a personalised experience based on your preferences (only with your consent).
- Complying with applicable legal and regulatory obligations.
We do not sell your information to third parties. Your consent is obtained for marketing communications and can be withdrawn at any time.
4 Data Disclosure & Third Parties
ga77 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or a bank to complete transactions.
- Technical Service Providers: Trusted partners providing hosting, data analytics, or cybersecurity services — under strict confidentiality agreements.
- Legal Obligations: In response to a lawful order from a court, regulatory authority, or law enforcement agency.
- Fraud Prevention: A limited amount of information to assist in investigating suspicious activity.
Outside the circumstances listed above, your explicit consent will be obtained before any information is shared with third parties.
Cookies & Security Measures
5 Cookies & Tracking Technologies
The ga77 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.
We use three types of cookies:
- Essential Cookies: Required to maintain login sessions and verify security.
- Preference Cookies: To remember your language and interface preferences.
- Analytical Cookies: To analyse platform usage patterns and improve our service.
Cookies can be disabled from your browser settings, though this may affect some platform functionality.
6 Data Security Measures
ga77 has adopted industry-standard technical and organisational measures to protect your personal information:
- SSL/TLS Encryption: Every connection is secured with the highest-grade SSL encryption.
- Two-Factor Authentication: An additional layer of security for account access.
- Encrypted Data Storage: Stored sensitive information is kept in an encrypted state.
- Regular Security Audits: Periodic assessment of the technical infrastructure.
- Access Controls: Only authorised personnel have access to the information they need.
While we are committed to data security, no method on the internet is 100% secure. If you notice any suspicious activity, please notify our support team immediately.
7 Data Retention Period
ga77 retains your information only for as long as necessary. The general policy is:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, transaction information may be retained for a specified period due to legal and financial obligations.
- Security logs are kept for a limited period and then permanently deleted.
- Marketing data is not retained without your explicit request.
Due to legal obligations, some information may need to be retained for a set period even at your request. Contact our support for more details on this.
Your Rights & Controls
Your Rights Regarding Your Information
As a user of the ga77 platform, you have the following rights over your own information:
Right of Access: The right to know what information ga77 holds about you and to receive a copy of it.
Right to Rectification: The right to request correction of any inaccuracies in your stored information.
Right to Erasure: The right to request deletion of your personal information beyond what is required by legal obligations.
Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
Right to Object: The right to object to the use of your information for specific purposes, particularly for direct marketing.
Right to Data Portability: The right to receive your information in a common, machine-readable format.
To exercise these rights, email us at [email protected] or contact our 24/7 live chat support. We will respond to your request within a reasonable time.
8 Protection of Minors' Information
ga77 strictly prohibits use of the platform by anyone under the age of 21 ("Minors"). We do not knowingly collect any information from Minors.
Age is verified during the registration process. As soon as we believe any user is a Minor, we will:
- Suspend the account immediately.
- Delete all information associated with that user.
- Cancel any transactions or betting activity.
If a parent or guardian believes their child is using our platform, please notify us immediately at [email protected].
9 International Data Transfers
ga77 primarily serves users in Bangladesh. In some cases, data may be processed on servers in other countries for technical reasons. In such cases, we ensure that:
- All third-party partners operate under confidentiality agreements.
- Industry-standard encryption is used for data transfers.
- Applicable international data protection standards are observed.
Policy Changes & Contact
10 Notice of Policy Changes
ga77 reserves the right to amend or update this Privacy Policy as needed. For any significant changes:
- A notice will be displayed on the platform.
- Registered users will be informed by email.
- The effective date of the new policy will be clearly stated.
Continuing to use the platform after a revised policy is published will be considered your agreement to the new terms. We therefore recommend reviewing this page regularly.
11 Third-Party Links & Services
The ga77 platform may be connected to services from approved payment gateways (bKash, Nagad, Rocket, etc.) or game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.). These third parties have their own privacy policies, which are outside ga77's control.
ga77 is not responsible for how your information is processed by third-party services. We recommend reading the privacy policy of the relevant provider.
Contact us for any privacy-related questions
To exercise your data rights or if you have questions about this Policy, contact us via 24/7 live chat or email: [email protected]
For more information, see our FAQ page and Responsible Gaming policy.